Shipping & Delivery Policy
Effective Date: 10.10.2025
This Shipping & Delivery Policy explains how Nusantara Toko handles order processing, shipping, customs, delivery timelines, and lost or damaged goods. By placing an order, you agree to the terms outlined below.
1. Shipping Locations
Nusantara Toko ships worldwide. Orders may be fulfilled from:
Indonesia (primary fulfillment)
European Union (current or future warehouse)
Orders may be declined for countries or regions we cannot service due to logistics or legal restrictions.
2. Order Processing
Standard processing time: 2–7 business days
Handmade or pre-order items may require additional time
Orders are processed Monday–Friday, excluding holidays
Customers will be notified if processing exceeds the estimated time
3. Shipping Methods & Couriers
Depending on your region, orders may ship via:
DHL, FedEx, UPS
EMS, Pos Indonesia, JNE, J&T
EU-based logistics partners
Shipping fees are calculated based on weight, destination, and selected service type. Standard and express options may be available at checkout.
4. Estimated Delivery Times
| Region | Estimated Shipping Time |
|---|---|
| Indonesia (Domestic) | 2–7 business days |
| Southeast Asia | 5–12 business days |
| European Union | 7–21 business days |
| USA & Canada | 10–25 business days |
| Australia & NZ | 10–25 business days |
| Middle East | 10–25 business days |
| Rest of World | 15–30+ business days |
These are estimates; delivery may vary due to carrier delays, customs, or other factors.
5. Customs, Duties & Import Taxes
International buyers are responsible for customs fees, import duties, VAT, and taxes unless explicitly stated otherwise.
Refusal to pay duties may result in returned or destroyed packages. Nusantara Toko is not liable for customs-related delays or fees.
6. Risk & Ownership
Risk of loss transfers to the customer once the order is handed to the carrier.
Ownership/title transfers upon full payment.
7. Tracking
Tracking information will be provided when available.
Some economy or local couriers may have limited or no tracking capabilities.
8. Shipping Delays
We are not responsible for delays caused by:
Customs inspections or clearance
Carrier delays or operational issues
Weather, strikes, natural disasters, or global events
No refunds will be issued for delays outside our control.
9. Incorrect or Undeliverable Addresses
Customers must provide complete and accurate addresses.
If the package is returned due to incorrect address, re-shipping costs will be charged to the customer.
Contact us immediately if you realize an address mistake before shipment.
10. Lost or Damaged Packages
a) Damaged Items
Notify us within 48 hours of delivery
Provide order number and clear photos of damage
b) Lost Items
Packages are considered lost only after carrier confirmation
Nusantara Toko will assist with claims
Packages marked as “Delivered” by the carrier are considered delivered — we are not liable for theft after delivery
11. Split Shipments
Orders may arrive in separate parcels if items are shipped from different warehouses (Indonesia vs EU).
12. Refusal of Delivery
Refusing delivery without prior approval may result in forfeited refunds
Additional return shipping/handling costs may apply
13. Order Changes & Cancellations
Orders cannot be modified once dispatched
Contact us immediately if a change is needed before shipment
14. Contact Us
For shipping inquiries, lost or damaged items, or tracking issues:
Email: compliant@nusantaratoko.com
Subject Line: Shipping Support – Order #[Insert Order Number]
15. Updates
We may update this Shipping & Delivery Policy at any time. The most current version is always posted on our website. Continued use constitutes acceptance of changes.